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Frequently asked questions

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Frequently asked questions



Price Match Guarantee

We are confident you will find we have the lowest Internet prices. If you find a lower, publicly advertised, delivered price* on an identical eligible product, we will do our best to beat and offer you an additional discount. Just call and inform us of the product you are interested in so we can verify the price.





Why is your furniture so inexpensive?

Please read about us



*What is included in our Free In-Home Delivery?:

Our delivery team will place the items in the room of your choice. Upon delivery, they will present you with an invoice to sign as proof that you have received and paid for your items. You will receive a copy to keep for your own records. You are then responsible for any assembly that is required and the discarding of any packaging or boxes. Most items require light assembly. BestBuyFurnitureDirect's delivery team is not responsible for the assembly of any items and bargaining is not an option at the time of delivery. All the tools you will need and directions for assembly are packaged with the items inside the boxes. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. If you need special assistance, assembly can be arranged for an additional fee. Please contact BestBuyFurnitureDirect.com Customer service for more information.



When do I pay for my order?

You can pay for your order COD(Cash On Delivery) or All major credit cards including, Master Card, Visa, Amex, and Discover.

For even faster checkout you may use PayPal.







Why Buy from Us?









*FREE IN-HOME DELIVERY

*No surprises at checkout

*Refund/exchange policy

*Best Service

*Best Prices

*We can beat anyone's advertised price

Electronic Check Processing




*Authorized Dealer:

We are an authorized dealer of all the manufacturers listed in our website, therefore all the products here carry a full manufacturer's warranty. The merchandise that we sell is always brand new, absolutely no re-manufactured or refurbished items.





*Discounts

There are several ways how you can get discounts. You may enter a discount code to get a discount during checkout. We also offer discounts for volume orders, commercial projects, interior designers and companies. Please contact us by phone or email to discus any available discounts.





What are your Office Hours?

Our office hours are Mo-Fr 9am-6pm Sat-Sun 10-4 Pacific Standard Time. Our friendly customer service representatives can be reached during our office hours to help you with any questions you may have. Customer service number is 310-997-2535







How can I track my order?

Once your order ships you will receive an email containing your tracking information so you can track your order online. For our local customers LA/Orange County We will contact you to schedule your delivery day and time then you may contact the delivery person directly for any question you may have regarding your delivery.





What if my merchandise arrives damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below. If Shipped via Truck Freight or White Glove Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free.

All returned products should be in the original packaging. Our goal is to make buying online easy, safe and efficient.




Can I cancel my order?

Orders can be cancelled anytime before they are produced and/or shipped at no charge.





How will my order be delivered?

We ship through the manufacturer. Every order will be processed within 1-3 business days. After the order processed the goods will be delivered the same day.(For our local customers, In general it takes 1-3 days for delivery). Only in rare cases some products may be temporarily out of stock due to its high turnover. If perhaps this uncommon situation occurs your order will be canceled and your card will not be charged. You will receive a list of in stock, similar items to choose from. .






Package Deals

18-Pcs Urban Style Furniture Package Deal - Hollywood-Hills
18-Pcs Urban Style Furniture Package Deal - Hollywood-Hills
Retail price: $7,500.00
Best Buy: $3,995.00


17-Pcs Furniture Package Deal
17-Pcs Furniture Package Deal
Retail price: $3,225.00
Best Buy: $1,995.00


15-Pcs 1 Bedroom Package Deal
15-Pcs 1 Bedroom Package Deal
Retail price: $3,895.00
Best Buy: $2,095.00


1- Bedroom Package Deal / 20 - Pcs Furniture
1- Bedroom Package Deal / 20 - Pcs Furniture
Retail price: $3,800.00
Best Buy: $1,995.00


23-Pcs Coaster / Top Quality Modern, Designers Set / 1 Bedroom
23-Pcs Coaster / Top Quality Modern, Designers Set / 1 Bedroom
Retail price: $3,900.00
Best Buy: $2,895.00


15-Pcs Studio Furniture Package Deal
15-Pcs Studio Furniture Package Deal
Retail price: $3,550.00
Best Buy: $1,658.00


2-Bedroom/ 31-Pcs Set
2-Bedroom/ 31-Pcs Set
Retail price: $6,725.00
Best Buy: $3,465.00


24  Pcs Modern 1- Bedroom Package Deal 45% OFF
24 Pcs Modern 1- Bedroom Package Deal 45% OFF
Retail price: $5,495.00
Best Buy: $3,295.00


6-Pcs living room Package Deal
6-Pcs living room Package Deal
Retail price: $1,450.00
Best Buy: $859.00

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