Free In-Home Delivery LA/Orange County
Mon-Fri 12-9pm, Sat & Sun 12-4 PST
Once delivered and accepted, items are returnable within 3 calendar days of receiving the item(s) and will be subject to a 20% restocking fee of the inventory charges. Please note that all items must be returned in the manner they were received and in the original factory packaging. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. All boxes and wrappings must be opened correctly. Please do not rip, tear or trash any boxes/wrappings until you are satisfied with your products.
You will then receive a full refund or store credit minus 20% restocking fee and delivery charges (unless you ship the item at your own expense).
By continuing to use our hereinafter referred to as the "Web-Site" and place order with us, the person doing so (hereinafter referred to as the "Customer" and/or "he/she", "his/her", "him/her") agrees with above policy.
We provide a manufacturer's warranty on all items up to 50 days. Our mattresses have 10-year non-prorated WARRANTY. Warranty does not cover damage resulting from exposure to extreme temperature, negligence, wrong assembly, accidental wear and tear, unauthorized repair, etc. The warranty covers all manufacturers defects within 50 days.
Product Arrives Damaged
If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us.
Our delivery team will place the item(s) in the room of your choice. Upon delivery, they will present you with an invoice to sign as proof that you have received and paid for your order. You will receive a copy to keep for your own records. You are then responsible for any assembly that is required and the discarding of any packaging or boxes. Most items require light assembly. BestBuyFurnitureDirect’s delivery team is not responsible for the assembly of any items and bargaining is not an option at the time of delivery. All the tools you will need and directions for assembly are packaged with the items inside the boxes. Any item(s) already used/assembled or without factory packaging does not qualify for the exchange/refund policy. If you need special assistance, assembly can be arranged for an additional fee. Please contact BestBuyFurnitureDirect.com Customer service for more information.
Claims for damaged items must be filed within 3 calendar days of delivery. Claims received after 3 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
18-Pcs Urban Style Furniture Package Deal - Hollywood-Hills
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